We need your help completing our Water Service Line Inventory. If your water meter was replaced within the last two years, it is likely that the Authority already collected information on your service line material when completing the meter changeout.

  • Not sure when your water meter was replaced? Please call our office at (570) 398-1443 to confirm.
  • Still need to have your water meter replaced? Call us to schedule an appointment, and we can verify the material of your service line at the same time!

After checking with our office, if we do not have information on your water service line, please submit the information requested below right away. Have a question? Visit the Lead Service Line Inventory page or call our office at (570) 398-1443 for more information.

Water Service Line – Customer Survey

Please email gettheleadout@jerseyshorewater.com or call the office at (570) 398-1443 for assistance if you are unable to identify your service line material or would like to schedule an in-home appointment to have Authority staff help verify the material. For more information about the Authority’s Lead Service Line Inventory Project, click here.

It is recommended that you review the customer survey instructions and prepare the requested information BEFORE completing the survey. 

Please note: Clicking above to view the instructions will take you away from the customer survey page, and any information entered into the survey before clicking submit will not be saved. It is recommended that you open the instructions in a different window or tab.

*indicates required entries below.

You can find this on your Utility Bill. Be sure to enter the Account Number, not the Bill Number or Customer Number. If you need assistance with locating your Account Number, please call (570) 398-1443.

The address the water service line is located (where you receive water service).

Additional Information (optional)

If you have a lead or galvanized service line, please provide your contact information so that we can follow up with further instruction.